We will maintain standards by ensuring that all doctors and staff undertake continuing education and training.
We will inform you of any delays and offer an alternative appointment.
We will offer a Health check to all new patients joining the practice and provide you with emergency care when you need it
We will involve you in discussions on your care and treatment and offer advice on disease prevention and health promotion.
We will assist you in obtaining help from other health professionals when this is required.
We will take your complaint seriously and provide a full response
Please treat your doctor and their staff, as you would expect to be treated by them – with politeness and respect.
Please cancel appointments you cannot attend or no longer need – somebody else is always waiting.
Please think twice before calling a doctor to your home – is it really necessary?
Please request your repeat prescriptions in good time, leaving at least2 working days notice – this will help avoid delays.
A second opinion is not a right – but you can discuss it with your GP, who knows when to seek extra help.
If you do have a genuine complaint, please ask at reception for a leaflet or contact the Practice Manager.
We will not tolerate any violence or abuse to any members of the practice team. Where necessary the police will be called and the patient removed from our NHS list.
To download our access standards please click here
