Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Cardiff and Vale University Health Board is party to the NHS contract held by this practice

Cardiff and Vale University Health Board, Woodland House, Maes y Coed Road, Cardiff, CF14 4TT, telephone 02920 747747).

📢 Important Notice: Afternoon Closure for Staff Training

Please be advised that Whitchurch Road Surgery will be closed for essential staff training on:

Tuesday, 21st April 2026

Closed from 2:00 PM

We will reopen as normal on Wednesday, 22nd April. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Need Medical Assistance?

If you require medical assistance while we are closed, please do not wait until we reopen:

For urgent medical advice: Please call 0300 102 5555.
For life-threatening emergencies: Please dial 999 immediately.

Thank you for your continued support.

Whitchurch Road Surgery

Access to medical records

The practice is bound by the Access to Medical Records Act 1990. Applications under this Act must be made in writing to the practice explaining the purpose of your request....

All patients are entitled to have a chaperone/impartial observer present for any consultation, examination or procedure if you would like one please inform reception. Wherever possible we would ask you...

Communication consent form

Please complete the online form below to receive updates from the practice by text or email.

Complaints policy

Complaints about the Practice Should you be dissatisfied with any aspect of your patient journey at this practice then please put this in writing for the Practice Managers attention. This...

Data protection policy

Data Protection & Caldicott All patient data is treated with the utmost importance, where we adjure to all guidelines in relation to the storage and usage of all and any...

How to register

If you wish to register as a patient at our practice you must live within our practice boundary Although registration is with the practice and not with an individual doctor,...

Medical research

Medical Research Data Collection The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record...

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...

Practice boundary

If you have recently moved, please contact the practice to ensure you are still within our boundary.

Practice charter

We will maintain standards by ensuring that all doctors and staff undertake continuing education and training. We will inform you of any delays and offer an alternative appointment. We will...

Update your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. You can also complete the online form below. If you move...

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal...

Violent or abusive behaviour

Whitchurch Road Surgery Patient Removal Policy for Violent or Abusive Behaviour At Whitchurch Road Surgery, we are committed to providing a safe and respectful environment for our patients, staff, and...

Date published: 8th October, 2014
Date last updated: 21st April, 2026