Whitchurch Road Surgery

Lines open from 8am to 6pm

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is bound by the Access to Medical Records Act 1990. Applications under this Act must be made in writing to the practice explaining the purpose of your request. ... [continue] Access to medical records

Chaperones

All patients are entitled to have a chaperone/impartial observer present for any consultation, examination or procedure if you would like one please inform reception. Wherever possible we would ask you ... [continue] Chaperones

Communication consent form

Please complete the online form below to receive updates from the practice by text or email.

Complaints policy

Complaints about the Practice Should you be dissatisfied with any aspect of your patient journey at this practice then please put this in writing for the Practice Managers attention. This ... [continue] Complaints policy

Data protection policy

Data Protection & Caldicott All patient data is treated with the utmost importance, where we adjure to all guidelines in relation to the storage and usage of all and any ... [continue] Data protection policy

How to register

If you wish to register as a patient at our practice you must live within our practice boundary Although registration is with the practice and not with an individual doctor, ... [continue] How to register

Medical research

Medical Research Data Collection The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record ... [continue] Medical research

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Practice boundary

If you have recently moved,  please contact the practice to ensure you are still within our boundary.

Practice charter

We will maintain standards by ensuring that all doctors and staff undertake continuing education and training. We will inform you of any delays and offer an alternative appointment. We will ... [continue] Practice charter

Update your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. You can also complete the online form below. If you move ... [continue] Update your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We will not tolerate any violence or abuse to any members of the practice team. Where necessary the police will be called and the patient removed from our NHS list

Date published: 8th October, 2014
Date last updated: 15th November, 2014